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IT Manager

Charles Simon Associates are currently working with a client on an exclusive basis who are looking to hire an IT Manager for their fast growing company based out of Stoke on Trent.

 

This is a minimum of 2 days per week onsite in Stoke.

 

Location: Stoke on Trent (2 days per week on site)

Salary: Up to £40,000 Per Annum D.O.E

 

Skills/Requirements for the IT Manager:

  • Previous experience within a similar role is vital
  • Extensive O365 experience
  • Windows Server
  • Managing a small team of 3 people
  • Supporting the Service desk, creation of KPI’s and SLA’s
  • Hands on IT support, providing escalation for the team
  • Stakeholder Management

 

Start date is ASAP for the IT Manager

 

The IT Manager will be responsible for:

  • Creating new and improved SLA’s and KPI’s for the Service Desk team and making sure the implementation and adherence is followed
  • Establishing strong relationships internally with high level Stakeholders in addition to 3rd party Stakeholders where needed.
  • Providing the escalation point for the Service Desk team with tasks and troubleshooting that couldn’t be completed by them
  • Assisting the business in providing ideas to future proof their IT moving forwards
  • Ensuring that company compliance has been followed through the Service Desk team
  • Participating in the IT Governance meetings and providing information to assist these meetings where needed
  • Analysing the Service Desk performance based on the new SLA’s and KPI’s on a monthly basis and providing reports to the IT Director and board members where needed.

 

Please send an up-to-date copy of your CV to be considered for the IT Manager


Location: Stoke on Trent | Salary: 35000 - 40000 per year | Job type: Permanent | Posted: 30/10/2024

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